Fully Managed IT Support
Allowing you constant access to our staff of renowned technology experts and strategic advisers. In order for you to concentrate on the success of your practice, we handle your users and entire IT environment.
IT Support the NLM IT Services Way
By utilizing our cutting-edge platforms and the assistance of our Microsoft, Apple, and Linux professionals, who are available to assist you and your practice 24/7, we hope to improve efficiency, boost productivity, and permit practice scalability. Never again stress about managing your own antivirus software or how to make sure that your practice's equipment is reliable. Whether it be new cyberthreats, the implementation of new regulations, or changes in business requirements, we are here to help in the always evolving world of technology. We provide veterinary practices with top-notch managed IT support using cutting-edge technology and solutions while adhering to ISO and ITIL aligned standards. Only a few of the attributes are:
- Support for all practice technology
- Continual onsite and remote assistance
- 24/7 monitoring and management of the infrastructure
- Scheduled inspections and preventative maintenance
- Patch control
- AV/Malware defense
- Third-party vendor management
- Dedicated virtual chief information officer
- Procurement & Complete IT Asset Management
- Management of IT compliance
- Routine reporting
- IT Roadmap and Financial Planning
What makes our Support unique?
A dedicated Virtual Chief Information Officer is assigned to each managed services client (vCIO). This skilled strategic partner puts a lot of effort into comprehending your business objectives and your IT requirements, bringing them together to create an IT road-map for your practice, and proactive planning extensive initiatives that are essential to your success while keeping an eye on your budget. In addition to keeping an eye out for emerging technologies that can provide you a competitive edge, they keep up with industry trends so that you don’t have to.
Service desk best practices for ISO and ITIL
Enhancing and streamlining the support procedure.
Innovative Systems & Tools
Constantly making the best technological investments to help us serve our customers better.
Experienced and Qualified Team
Removing the need for issue escalation, which leads to a quicker fix.
Expertise across Platforms
Our support team is capable of handling platforms based on Mac, Windows, and Linux.
Reports in infographics
Visual depiction of your environment and processes that is simple to understand.
Driven by strategy
Coordinating your IT objectives with your practice's needs.
Benefits
We align your practice with your technology
We take the time to work with you to understand your business objectives and IT difficulties in order to help you develop a customized IT strategy that will enable your practice and IT systems to coexist, boosting productivity and, in most circumstances, giving you a competitive edge.
Accessible whenever you need us
We are open around-the-clock because we recognize that your practice cannot limit its activities to the perfect workday.
Single Contact
Even if it necessitates interacting with a third-party technical supplier, such as, our team of industry specialists handle all your practice technology needs. PMS supplier, etc. Depending on your option, you may reach us by one email or one phone number.
Expertise across Platforms
We are open around-the-clock because we recognize that your practice cannot limit its activities to the perfect workday.
Guaranteed Service
We are committed to providing you with the kind of service you deserve, which is why we have strong service level agreements (SLAs) in place. You are given a target resolution time and are guaranteed a response.
Reducing downtime
We manage your technology around-the-clock, making sure it’s constantly performing at its best, guaranteeing your team is always productive and effective.y.
Fixed Price
No matter how much you expand, the cost of our IT support is set for the duration of your contract. This means there won’t be any unpleasant or expensive surprises, which makes planning your IT budget simple.
We control ALL your technology
We serve as your full-service IT department, offering a true end-to-end solution. In order to free up your time so you can concentrate on what you do best, we manage every aspect of your technology on your behalf and provide high-level reports to you.
Continuously Improved Services
We are constantly looking for ways to enhance the services we offer to our customers. To make sure we are consistently offering a service you are content with, we collect feedback using a variety of approaches, including routine catch-ups.
Transparent Service
You get direct access to our reporting platform, knowledgebase, and ticketing platform, and you see what we see. You can always see where you stand in terms of technology, compliance, and security by using our clear and informative infographics.
Read more about the advantages of completely managed IT support for your business.
Use your time to concentrate on what you do best rather than worrying about managing your own antivirus software or how to make sure that your technology is working for your practice.
Find out how else we can assist
- Do you want to upgrade to Microsoft 365 or take the next step into the cloud?
- Are you interested in adopting our Cloud Phone System to lower your communication costs and provide your staff more flexibility?
- With our Business Internet, you can make sure you’re receiving the best speeds and the greatest internet service.
- With the help of our identity theft protection service, keep an eye on your identities and passwords to prevent them from falling into the wrong hands.
Let's Discuss!
Uncertain about where to begin? Don’t worry, we’ve got you covered. Get in touch with us right away to speak with a local expert who can help you identify your needs and how we can support you.
