Advantages of IT in Business – Increase Efficiency
The main advantage of implementing and improving information technology in business is to increase the efficiency it brings. Companies are built around all kinds of operations, and many of these processes are frequent, slow and tedious for people to do. Computers and systems can be designed and implemented to perform these operations based on strict business rules – such as recording office service calls, archiving files, or managing customer records. People can do these tasks, but computers and systems can do more accurately (if they’re designed well) and much faster than people. This leads us well to the next advantage of IT in business, more useful and relevant work for employees.
We, humans, are beautiful creatures. We have very sophisticated brains, able to make complex decisions and improve our standard of living. We should not spend our time doing the repetitive work that computers can do for us. Many automated tasks can and must be performed by IT systems. All we need is input, then the system processes the data and provides output. This would free our time and allow us to do a more appropriate job, such as building business relationships, making decisions, developing ideas, and providing customer service – things that are difficult for computer systems to do!
Making the best management decision, one of the most useful functions and benefits of IT is the storage of large amounts of data. Years and years of individual customer records, transactions, data movements, and updates are stored in all company systems. These data can be used, compiled, analyzed and displayed in almost any imaginable form, to allow employees to make better decisions about their company. Data can show customer trends, financial analysis, system response times, and profitable customers, and anything you’ve stored can be displayed in an appropriate format. This allows employees – analysts and management alike – to look at these data and make decisions to improve the company and provide better service. Improve customer service.
Over the years, IT has improved in companies to the point where it has helped to provide better service to customers. This can be measured in several ways – reducing waiting times for customers who communicate, providing more accurate customer information for their accounts, faster delivery times for products and services, and better information management and how they are applied to customers. All these points can be attributed to the advantages of IT in business. I know that I often make calls with the phone/bank/ insurance company or any other company that has incoming calls.
Over the years, they have improved their systems to allow better forwarding of calls, call control, account information and integration so they can solve my problem and answer my question faster and easier than in the past. Of course, the employee answers the questions and does the work, but the computer system provides them with the information they need to do so. Do you have any other points about the advantages of IT in business? You have posted in the area below! Stay tuned for the next post on some of the disadvantages of IT in business.
